Dar es Salaam, April 8, 2025 —
Airtel Tanzania is emphasizing its customers to report online scammers following a surge in fraudulent activities involving individuals impersonating the company’s service providers.
The call comes in response to growing concerns raised by the government, with the Minister for Communications and Information Technology, Hon. Jerry Silaa, urging citizens to safeguard themselves and report suspicious phone activity. The minister also called on telecommunications companies to intensify efforts to curb fraud through increased public education.
Speaking from Airtel Tanzania’s headquarters in Dar es Salaam, Director of Communications and Regulatory Affairs, Beatrice Singano, shared that the only official customer service number is 100, warning that any other number is likely to be from scammers attempting to steal personal information or money.
“We strongly urge our customers not to entertain calls from anyone claiming to be an Airtel agent if the call is coming from any number other than 100. If you suspect a scam, please report the number by sending an SMS to *150*40. This allows us to take appropriate action against the scammers.”
Singano also reminded customers that Airtel service providers will never contact them using personal or unofficial numbers. She highlighted the importance of customers checking their SIM card registrations regularly to ensure no unauthorized numbers have been linked to their identity.
“Customers can dial *106# to access three options: verify their registration details, check all numbers registered under their ID, and delete unfamiliar numbers. This is an essential step in preventing identity-related fraud,” she explained.
Airtel Tanzania is also encouraging customers who suspect fraudulent activity to visit any of its over 40 customer service centers or 2,000 Airtel Money branches across the country for assistance. Additionally, Airtel Money kiosks are available to provide support.
Singano further cautioned customers to be wary of messages asking them to send money to unfamiliar numbers, including scams involving fake spiritual healers or emergency requests.
“If you receive a message asking you to send money, always verify with the person directly, especially if the request comes from an unknown number. Do not act on messages or calls unless you have confirmed the request with a trusted contact,” she stressed.
Airtel Tanzania reiterate its commitment to customer safety and highlights that collaboration between service providers, the government, and the public is important in the fight against mobile fraud.
