NCBA Bank Tanzania officially launched its 2025 Customer Service Week at its Kijitonyama Branch in Dar es Salaam, setting the tone for a week dedicated to celebrating customers and reaffirming the bank’s promise under the ongoing philosophy Maisha ni Hesabu – Life is Numbers.
This year’s theme, “Mission Possible,” symbolizes NCBA’s unwavering belief that excellence in service can always be achieved when it is guided by measurable impact, innovation, and customer empathy. It reflects a renewed commitment to transforming promises into tangible results faster turnaround times, transparent communication, and smarter digital solutions.
The launch, held in the early hours of Monday morning, brought together customers, staff, and media to experience NCBA’s customer-first culture. Activities included service clinics, digital onboarding demonstrations, insurance and asset finance advisory sessions, and testimonials that reflected the bank’s direct impact on families, professionals, and businesses across Tanzania.
“Mission Possible reminds us that service excellence is not just a dream it is a measurable reality,” said Mr. Alex Mziray, Acting Managing Director of NCBA Tanzania. “Through Maisha ni Hesabu, we count what truly matters faster service, simpler experiences, and trusted relationships that make every customer interaction meaningful.”
To make that promise tangible, NCBA has invested heavily in innovation most notably through its newly enhanced Internet Banking platform, designed to give customers full control of their banking experience. The upgraded platform allows users to manage accounts, make transactions, and access services quickly and securely from anywhere, anytime.
“With the enhanced Internet Banking platform, Mission Possible means making banking faster, safer, and more accessible turning ambition into achievement for every customer,” said Mr. Mziray. “Our enhanced Internet Banking platform stands as proof that Mission Possible is not just a theme it’s our everyday standard.”
The Acting Head of Corporate Sales, Mr. Gilbert Kamugisha, emphasized the importance of measurable impact through Asset Finance.
“Our corporate clients drive Tanzania’s growth. They need banking partners who understand urgency and clarity. Through Asset Finance, we have helped businesses expand fleets, secure contracts, and create jobs every faster approval and transparent repayment plan is a number that matters,” he said.
The Head of Retail Banking, Ms. Ninael Mndeme, highlighted how NCBA’s approach touches everyday lives.
“Behind every account is a dream owning a car, securing a family’s future, or paying for education. Our job is to make those dreams possible through accessible and dependable solutions. That’s why at NCBA, Mission Possible and Maisha ni Hesabu are not slogans they are our promise,” she said.
Adding to this, Mr. Solomon Kawiche, Senior Manager – Marketing, Communication & Citizenship, reaffirmed the bank’s commitment to connecting service excellence with purpose-driven storytelling and community impact.
“Customer Service Week is more than a celebration it’s a reminder of our responsibility to continuously listen, improve, and innovate,” said Mr. Kawiche. “Through Maisha ni Hesabu, we’re not only counting numbers but also the smiles, the trust, and the lives we touch every day.”
He further emphasized the importance of consistency in brand promise and experience across all touchpoints.
“At NCBA, every interaction counts whether it’s a digital transaction or a face-to-face conversation. Our focus is to ensure that every customer feels seen, valued, and empowered because that’s what true service excellence means to us,” added Mr. Kawiche.
The day’s program also featured customer interviews capturing real-life stories of how NCBA has supported business owners and families through Asset Finance, Insurance, and Internet Banking. These testimonials showcased how the bank’s innovative and customer-focused approach is enabling financial empowerment across the country.
NCBA confirmed that Customer Service Week 2025 activities will continue nationwide, including customer appreciation events, staff recognition, and community outreach programs.
As the Acting MD concluded:
“At NCBA, we count what truly matters the hours saved, the progress achieved, the dreams fulfilled. Because Maisha ni Hesabu, and with the right mindset, every mission is possible.”
